Exchange Policy
At Zonisha Store, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our exchange policy is here to assist you. Please read the following guidelines to understand our exchange process:
Eligibility for Exchange
- Timeframe: Items can be exchanged within 14 days of the original purchase date.
- Condition: The item must be unused, unwashed, and in its original condition with all tags and labels attached.
- Original Packaging: The item must be returned in its original packaging.
Non-Exchangeable Items
- Sale Items: Items purchased on sale or during a promotional event are not eligible for exchange.
- Custom Orders: Custom-made or personalized items cannot be exchanged.
Exchange Process
- Initiate Exchange: To initiate an exchange, please contact our customer service team at [Customer Service Email/Phone Number] with your order number and the reason for the exchange.
- Approval: Once your exchange request is approved, you will receive instructions on how to return the item to us.
- Shipping: Please ensure the item is securely packaged to avoid damage during transit. Customers are responsible for return shipping costs unless the item received was incorrect or defective.
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our exchange criteria.
- Processing: If the item passes inspection, we will process your exchange and send the replacement item. You will receive an email confirmation with the details of your new order.
Additional Information
- Stock Availability: Exchange requests are subject to stock availability. If the requested item is out of stock, we will offer you the option to choose an alternative item of equal value or a store credit.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement at no additional cost to you.
Contact Us
For any questions or concerns regarding our exchange policy, please feel free to reach out to our customer service team. We are here to help and ensure your shopping experience with Zonisha Store is a pleasant one.
Thank you for shopping with Zonisha Store. Your satisfaction is our priority.