ontact Us / Customer Service Policy

We are here to assist customers with questions regarding orders, products, payments, shipping, returns, refunds, and other issues relating to Zonisha.

1. Customer Support

Business Name: Zonisha
Email: info@zonisha.com
Phone: +91 7347636632

2. Order Support

When contacting us regarding an order, please provide:

• Order number.
• Customer name.
• Registered email/mobile number.
• Description of the issue.
• Photographs/videos where relevant.

Providing complete information helps us resolve issues faster.

3. Grievance / Complaint

If you have a complaint about our products, services, website, order, refund, or other e-commerce matter, you may contact our grievance contact below:

Grievance Officer: Sukh
Email: info@zonisha.com
Phone: +91 7347636632

We will acknowledge and handle complaints according to applicable law and our internal procedures.

The Consumer Protection (E-Commerce) Rules, 2020 include provisions concerning grievance redressal and complaint tracking for e-commerce entities. CConsumer Affairs

4. Response Times

We aim to respond to customer inquiries within [24–48 business hours].

Actual resolution time may vary depending on the complexity of the issue, courier investigations, payment-provider responses, product inspections, or other circumstances.

5. Fraudulent Communications

Customers should be cautious of individuals pretending to represent Zonisha.

Zonisha will not ask customers to share:

• OTPs.
• ATM/debit-card PINs.
• Passwords.
• Full banking credentials.

If you receive suspicious communication claiming to be from Zonisha, contact us through the official contact details published on our website.