Terms & Conditions

Welcome to Zonisha. These Terms & Conditions govern your use of our website, products, services, and online store.

By accessing or using our website, placing an order, or purchasing products from Zonisha, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. About Zonisha

Zonisha is an online e-commerce store operated from India.

Business Name: Zonisha
Business Address: Sukhjinder Gift Centre 1st Floor Saini telecom Kot Fatuhi Punjab
Email: Sukhsaini3323@gmail.com
Phone: +91 7347636632
Website: www.zonisha.com

2. Eligibility

By using our website, you confirm that:

• You are legally capable of entering into a binding transaction.
• The information you provide to us is accurate and complete.
• You will use our website only for lawful purposes.
• You will not misuse, disrupt, or attempt to gain unauthorized access to our website.

If you are purchasing on behalf of another person or organization, you confirm that you have authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, colors, sizes, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.
• Product packaging may vary from photographs.
• Manufacturers may change packaging, specifications, or product appearance.
• Availability may change without notice.
• Minor variations do not necessarily constitute a product defect.

We will not intentionally misrepresent the characteristics or quality of products offered for sale.

4. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after your order has been placed, we may contact you regarding an alternative, delay, or cancellation.

If we cancel an order because the product is unavailable, any amount paid for that product will be refunded according to our refund procedures.

5. Prices

Prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, or other charges will be displayed at checkout where applicable.

Zonisha reserves the right to change prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that Zonisha has accepted the order. We may cancel or decline an order in circumstances including:

• Product unavailability.
• Incorrect product or pricing information.
• Suspected fraudulent activity.
• Incorrect or incomplete customer information.
• Delivery restrictions.
• Payment issues.
• Other circumstances permitted by applicable law.

If we cancel an order after payment has been received, we will process the applicable refund.

7. Payment

Payments may be made through the payment methods displayed at checkout.

Customers agree to provide valid payment and billing information.

Zonisha does not normally receive or store complete card information when payments are processed through third-party payment providers. Payment processing may be subject to the provider's own terms and privacy practices.

8. Shipping and Delivery

Orders will be shipped to eligible locations in India according to our Shipping & Delivery Policy.

Delivery estimates are approximate and may be affected by:

• Courier delays.
• Weather.
• Natural disasters.
• Government restrictions.
• Strikes.
• Incorrect address information.
• Remote-area delivery conditions.
• Other circumstances beyond our reasonable control.

9. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Customers should carefully review the applicable return conditions before purchasing.

Certain products may not be eligible for return due to their nature, hygiene considerations, personalization, perishability, or applicable law.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot lawfully be excluded.

10. Order Cancellation

Order cancellation is governed by our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible. In such circumstances, the customer may need to follow the applicable return procedure.

11. Promotional Offers

Zonisha may offer discounts, promotional codes, sales, bundles, or other promotional offers.

Unless otherwise stated:

• Promotional offers cannot be exchanged for cash.
• Promotions may have specific eligibility requirements.
• One promotion may not be combined with another.
• Promotional offers may have expiry dates.
• We reserve the right to withdraw or modify a promotion where permitted by law.

12. Intellectual Property

All website content, including logos, brand names, photographs, graphics, text, product descriptions, designs, icons, videos, and other materials, belongs to Zonisha or its respective licensors unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

13. Prohibited Use

You must not use our website to:

• Commit fraud.
• Violate applicable laws.
• Attempt unauthorized access.
• Introduce malicious software.
• Scrape or copy website content without permission.
• Interfere with website operation.
• Misrepresent your identity.
• Abuse promotional offers.
• Place fraudulent or unauthorized orders.

14. Third-Party Services

Our website may use third-party services including payment processors, courier companies, analytics providers, advertising services, Shopify, and other technology providers.

Third-party services may have their own terms and policies.

15. Website Availability

We aim to keep our website available and functioning properly but do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

We may temporarily suspend or modify the website for maintenance, upgrades, security, or other reasons.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Zonisha will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Force Majeure

Zonisha will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, government restrictions, strikes, internet outages, courier disruptions, or other extraordinary circumstances.

18. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any dispute shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over [Business City, State, India], subject to applicable consumer protection laws and rights.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be posted on our website with the updated date.

20. Contact

For questions regarding these Terms & Conditions:

Zonisha
Address: Sukhjinder Gift Centre 1st Floor Saini telecom Kot Fatuhi Punjab
Email: Sukhsaini3323@gmail.com
Phone: +91 7347636632