Shipping policy

  1. Shipping and Delivery

    Orders will be shipped to eligible locations in India according to our Shipping & Delivery Policy.

    Delivery estimates are approximate and may be affected by:

    • Courier delays.
    • Weather.
    • Natural disasters.
    • Government restrictions.
    • Strikes.
    • Incorrect address information.
    • Remote-area delivery conditions.
    • Other circumstances beyond our reasonable control.

    9. Returns, Refunds and Exchanges

    Returns, refunds, and exchanges are governed by our Return & Refund Policy.

    Customers should carefully review the applicable return conditions before purchasing.

    Certain products may not be eligible for return due to their nature, hygiene considerations, personalization, perishability, or applicable law.

    Nothing in this policy is intended to remove or restrict any consumer rights that cannot lawfully be excluded.

    10. Order Cancellation

    Order cancellation is governed by our Cancellation Policy.

    Once an order has been dispatched, cancellation may no longer be possible. In such circumstances, the customer may need to follow the applicable return procedure.

    11. Promotional Offers

    Zonisha may offer discounts, promotional codes, sales, bundles, or other promotional offers.

    Unless otherwise stated:

    • Promotional offers cannot be exchanged for cash.
    • Promotions may have specific eligibility requirements.
    • One promotion may not be combined with another.
    • Promotional offers may have expiry dates.
    • We reserve the right to withdraw or modify a promotion where permitted by law.

    12. Intellectual Property

    All website content, including logos, brand names, photographs, graphics, text, product descriptions, designs, icons, videos, and other materials, belongs to Zonisha or its respective licensors unless otherwise stated.

    You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

    13. Prohibited Use

    You must not use our website to:

    • Commit fraud.
    • Violate applicable laws.
    • Attempt unauthorized access.
    • Introduce malicious software.
    • Scrape or copy website content without permission.
    • Interfere with website operation.
    • Misrepresent your identity.
    • Abuse promotional offers.
    • Place fraudulent or unauthorized orders.

    14. Third-Party Services

    Our website may use third-party services including payment processors, courier companies, analytics providers, advertising services, Shopify, and other technology providers.

    Third-party services may have their own terms and policies.

    15. Website Availability

    We aim to keep our website available and functioning properly but do not guarantee that the website will always be uninterrupted, secure, error-free, or available.

    We may temporarily suspend or modify the website for maintenance, upgrades, security, or other reasons.

    16. Limitation of Liability

    To the maximum extent permitted by applicable law, Zonisha will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

    Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

    17. Force Majeure

    Zonisha will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, government restrictions, strikes, internet outages, courier disruptions, or other extraordinary circumstances.

    18. Governing Law

    These Terms & Conditions shall be governed by the laws of India.

    Any dispute shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over [Sukhjinder Gift Centre 1st Floor Saini Telecom Kot Fatuhi Punjab India], subject to applicable consumer protection laws and rights.

    19. Changes to These Terms

    We may update these Terms & Conditions from time to time.

    The latest version will be posted on our website with the updated date.

    20. Contact

    For questions regarding these Terms & Conditions:

    Zonisha
    Address: Sukhjinder Gift Centre 1st Floor Saini Telecom Kot Fatuhi Punjab
    Email: Sukhsaini3323@gmail.com
    Phone: +91 7347636632

    2. Privacy Policy

    Last Updated: [Date]

    Zonisha respects your privacy and is committed to protecting personal information provided by customers and website visitors.

    This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or purchase from our online store.

    India's Digital Personal Data Protection Act, 2023 establishes a framework concerning processing of digital personal data, and the Government has subsequently published the Digital Personal Data Protection Rules, 2025. MMeitY+1

    1. Information We Collect

    Depending on how you interact with Zonisha, we may collect:

    • Name.
    • Billing address.
    • Shipping address.
    • Email address.
    • Telephone/mobile number.
    • Order details.
    • Payment-related information.
    • Device and browser information.
    • IP address.
    • Website usage information.
    • Customer-service communications.
    • Information you voluntarily provide to us.

    We do not ask customers to provide unnecessary sensitive information.

    2. How We Use Your Information

    We may use information to:

    • Process and fulfill orders.
    • Deliver products.
    • Process payments.
    • Provide customer support.
    • Communicate about orders.
    • Handle returns and refunds.
    • Prevent fraud and abuse.
    • Improve our website and services.
    • Send marketing communications where permitted and where applicable consent/preferences have been obtained.
    • Comply with legal and regulatory obligations.
    • Resolve disputes.
    • Maintain business records.

    3. Payment Information

    Payments may be processed through third-party payment providers.

    Where applicable, payment information is handled according to the security and privacy practices of the relevant payment provider.

    Zonisha does not intentionally store complete payment-card credentials unless necessary and lawfully permitted.

    4. Cookies

    Our website may use cookies and similar technologies.

    Cookies may help us:

    • Remember preferences.
    • Keep shopping-cart functionality working.
    • Understand website usage.
    • Improve website performance.
    • Provide relevant advertising or marketing where applicable.

    You may be able to control cookies through your browser settings.

    Disabling certain cookies may affect website functionality.

    5. Third-Party Providers

    We may share necessary information with trusted service providers such as:

    • Shopify and website technology providers.
    • Payment processors.
    • Courier and logistics companies.
    • IT and hosting providers.
    • Analytics providers.
    • Marketing and advertising providers.
    • Customer-support providers.
    • Professional advisers.
    • Government authorities where legally required.

    We only intend to share information as reasonably necessary for the relevant purpose or as required/permitted by law.

    6. Data Security

    We use reasonable technical and organizational measures to protect personal information.

    However, no online system can be guaranteed to be completely secure.

    Customers should also take reasonable precautions, including keeping passwords and account information confidential.

    7. Data Retention

    We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, accounting, legal compliance, dispute resolution, fraud prevention, and other legitimate business purposes.

    Retention periods may vary depending on the type of information and applicable legal requirements.

    8. Marketing Communications

    If you subscribe to promotional communications, we may send information about products, offers, sales, and other updates.

    You may unsubscribe from marketing communications using the available unsubscribe mechanism or by contacting us.

    Transactional communications relating to your orders may still be sent where necessary.

    9. Children's Privacy

    Our website is not intended to encourage unlawful purchases by minors.

    Where a product has an age-related restriction, the customer must comply with applicable law and product-specific requirements.

    10. Your Rights

    Subject to applicable law and the relevant legal framework, you may have rights relating to your personal data, including rights concerning access, correction, withdrawal of consent where applicable, grievance redressal, or other rights provided by law.

    To make a privacy-related request, contact:

    Email: sukhsaini3323@gmail.com

    11. Changes

    We may update this Privacy Policy periodically.

    The updated version will be published on this page with a revised "Last Updated" date.

    12. Contact

    Zonisha
    Address: Sukhjinder Gift Centre 1st Floor Saini Telecom Kot Fatuhi Punjab
    Email: Sukhsaini3323@gmail.com
    Phone: +91 7347636632

    3. Shipping & Delivery Policy

    Last Updated: [Date]

    Zonisha delivers products to eligible locations within India.

    1. Order Processing

    Orders are generally processed within [1–3 business days] after successful payment/order confirmation.

    Processing times may be longer during:

    • Sales.
    • Festivals.
    • Holidays.
    • High-demand periods.
    • Unexpected operational disruptions.

    2. Delivery Time

    Estimated delivery time is generally [3–10 business days] after dispatch, depending on the destination and courier service.

    Remote locations may require additional time.

    Delivery estimates are not guaranteed unless specifically stated otherwise.

    3. Shipping Charges

    Shipping charges, if applicable, will be displayed during checkout.

    From time to time, Zonisha may provide free shipping promotions or other shipping offers.

    4. Tracking

    Where tracking is available, customers may receive tracking information by email, SMS, WhatsApp, or other available communication methods.

    Tracking information may take some time to become active after dispatch.

    5. Incorrect Address

    Customers are responsible for providing accurate shipping information.

    If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges or other consequences may apply.

    6. Failed Delivery

    If the courier attempts delivery and is unable to deliver the package because the recipient is unavailable or unreachable, the courier may make additional attempts according to its procedures.

    Customers should cooperate with the courier to receive the shipment.

    7. Damaged Package

    If a package appears visibly damaged at delivery, customers should, where possible:

    • Take photographs/videos of the package.
    • Record the damage.
    • Notify Zonisha promptly.
    • Follow our return/replacement instructions.

    8. Delays

    Delivery may be delayed because of circumstances outside Zonisha's reasonable control, including:

    • Weather.
    • Natural disasters.
    • Transport disruptions.
    • Strikes.
    • Government restrictions.
    • Courier operational issues.
    • Incorrect addresses.
    • Remote-area delivery.
    • Other unforeseen circumstances.

    9. Undelivered Orders

    If an order is returned to us because of an unsuccessful delivery, we may contact the customer regarding re-shipping or other available options.

    Additional shipping charges may apply where permitted by law and depending on the reason for the failed delivery.

    10. Contact

    For shipping questions:

    Email: Sukhsaini3323@gmail.com
    Phone/WhatsApp: +91 7347636632