We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sukhsaini3323@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sukhsaini3323@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sukhsaini3323@gmail.com.

Return & Refund Policy

At Zonisha, we want customers to have a positive shopping experience. This policy explains our procedures for returns, replacements, and refunds.

1. Return Period

Eligible products may be returned within [7/10/14] days of delivery, subject to the conditions below.

The applicable return period for a particular product may be stated on the product page.

2. Eligibility for Return

To be eligible for a return, the product generally must:

• Be unused.
• Be in its original condition.
• Include original packaging where applicable.
• Include accessories, manuals, tags, labels, or promotional items where applicable.
• Not have been damaged due to customer misuse.
• Be accompanied by reasonable proof of purchase.

3. Non-Returnable Products

Depending on the nature of the product, certain items may not be eligible for return, including products that are:

• Personalized or customized.
• Perishable.
• Hygiene-sensitive or sealed products where the seal has been broken.
• Certain intimate/personal-use products.
• Gift cards.
• Digital products where applicable.
• Products specifically identified as non-returnable on their product page.

These exclusions are subject to applicable consumer rights and law.

4. Damaged or Incorrect Product

If you receive a product that is damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide:

• Order number.
• Photographs/video of the product.
• Photographs of the packaging.
• Description of the problem.

We will review the issue and, where appropriate, offer a replacement, refund, repair, or other remedy in accordance with applicable law and our procedures.

5. Return Request

To request a return, contact:

Email: Sukhsaini3323@gmail.com
Phone/WhatsApp: +91 7347636632

Please include your order number and reason for the return.

6. Return Approval

Submitting a return request does not automatically mean the return has been approved.

Zonisha may review the request and provide return instructions.

7. Return Shipping

Where the return is due to our error, such as an incorrect or damaged product, Zonisha may arrange or bear reasonable return shipping costs according to the circumstances.

For other eligible returns, return shipping arrangements may depend on the product and the applicable return terms shown at purchase.

8. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refunds will generally be made through the original payment method where feasible, subject to payment-provider procedures.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

9. Partial Refunds

Where applicable, a partial refund may be offered for products with minor issues where permitted and agreed upon.

10. Exchanges

Where available, Zonisha may offer product exchanges instead of refunds.

Exchange availability depends on stock and product eligibility.

11. Refund Exceptions

A refund may be refused where a product is returned outside the applicable return period or where the product has been used, damaged, altered, or otherwise does not meet the applicable return conditions, subject always to non-excludable rights under applicable law.

12. Contact

Zonisha
Email: Sukhsaini3323@gmail.com
Phone/WhatsApp: +91 7347636632